This Privacy Notice for Revonise (“we,” “us,” or “our”) describes how and why we may access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:
• Visit our website or any website of ours that links to this Privacy Notice
• Use Revonise’s services related to Google reviews and online reputation management
• Engage with us in other related ways, including sales, marketing, or events
Revonise provides services designed to help businesses improve and manage their online reputation. These services may include sending review request messages via SMS or email, monitoring and managing online reviews, collecting customer feedback, responding to reviews, and presenting reviews for marketing and social proof purposes.
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for deciding how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services.
If you have any questions or concerns, you can contact us at [email protected]
SUMMARY OF KEY POINTS
This summary provides key points from our Privacy Notice. You can find more details about any of these topics further below.
What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us, the choices you make, and the features you use. This may include contact information, business details, and usage data.
Do we process any sensitive personal information?
We do not intentionally collect or process sensitive personal information, unless required and permitted by applicable law or provided with your explicit consent.
Do we collect information from third parties?
We may collect limited information from third parties such as review platforms, service providers, or public sources when necessary to deliver our Services.
How do we process your information?
We process your information to provide, operate, improve, and administer our Services, communicate with you, prevent fraud, ensure security, and comply with legal obligations. We only process personal information where we have a valid legal basis.
When and with whom do we share personal information?
We may share information with trusted service providers such as payment processors, messaging providers, CRM platforms, or analytics tools, only where necessary to operate our business.
How do we keep your information safe?
We use appropriate technical and organisational measures to protect your personal information. However, no system can be guaranteed to be completely secure.
What are your rights?
Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information.
We collect personal information that you voluntarily provide when you register interest in our Services, contact us, make a purchase, book a call, or otherwise communicate with us. This may include:
• Name
• Business name
• Email address
• Phone number
• Billing and payment information (processed by third-party providers such as Stripe)
• Any other information you choose to provide
When you visit our website, we may also automatically collect certain information such as your IP address, device characteristics, browser type, operating system, pages visited, and usage patterns. This information is primarily needed to maintain the security and operation of our Services and to improve user experience.
HOW DO WE PROCESS YOUR INFORMATION?
We process your personal information for a variety of reasons, including:
• To provide and manage our Services
• To communicate with you about your account or inquiries
• To send review requests on your behalf (where applicable)
• To process payments and manage subscriptions
• To improve and optimise our Services
• To maintain security and prevent fraud
• To comply with legal obligations
WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
We may share your personal information with third parties only where necessary, such as:
• Payment processors
• Messaging and communication providers
• CRM and automation platforms
• Analytics and hosting providers
We do not sell your personal information.
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
We may use cookies and similar technologies to collect and store information when you interact with our website. These technologies help us analyse usage and improve performance. You can manage your cookie preferences through your browser settings.
HOW LONG DO WE KEEP YOUR INFORMATION?
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Notice, unless a longer retention period is required or permitted by law.
HOW DO WE KEEP YOUR INFORMATION SAFE?
We implement reasonable technical and organisational security measures designed to protect your personal information. Despite these efforts, no electronic transmission or storage system can be guaranteed to be 100% secure.
WHAT ARE YOUR PRIVACY RIGHTS?
Depending on your location, you may have rights under applicable data protection laws, including the right to access, correct, delete, or restrict the processing of your personal information.
CHANGES TO THIS PRIVACY NOTICE
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated date and will be effective as soon as it is accessible.
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this Privacy Notice, you may contact us at:
